Imagine you’re a Hiring Manager and you've narrowed your search to two applicants:
Which candidate would you choose?
Most Hiring Managers would say that experience generally wins the day, but in this scenario would Candidate A make your existing team so upset that they look for greener pastures? Would Candidate B’s eagerness to learn overcome any lack of experience?
Thankfully, there is a body of research on this issue and what it shows may surprise you.
The Harvard Business Review interviewed a Florida State University researcher who studied the link between an employee’s work experience and on-the-job performance. What they found was that experience does not predict the success of a new hire.
The lead researcher stated:
“We discovered a very weak relationship between prehire experience and performance, both in training and on the job. We also found zero correlation between work experience with earlier employers and retention, or the likelihood that a person would stick with his or her new organization.”
Researchers looked at job board ads and found that 82% of the roles listed required or had a strong preference for prior experience. However, the research shows that experience only matters in the first few months of the job, when the candidate is just getting started. Over time, that prehire experience became less important to the overall output of the employee.
The idea is that experience is the prerequisite for performance. Most Hiring Managers believe experience is important even for entry-level jobs. But the Harvard article suggests knowledge, skills, and personality traits are a better indicator of future performance than experience or even educational background.
HBR suggests that companies are failing their existing employees by not promoting from within more often. Instead, companies seem more focused on finding a new candidate, who comes with their own habits and backgrounds, while perhaps neglecting solid employees already working successfully within their culture, structures, and teams.
This option can also help an organizations bottom line. By opting to promote from within, a company can hire entry-level workers at a lower cost and groom them to move up the chain. In fact, prior to World War II, most jobs were filled in this manner.
In his article, Peter Cappelli says, “The recruiting and hiring function has been eviscerated” by current practices that focus more on the passive candidate and the latest software that uses machine learning algorithms to pick out resume keywords.
By shifting the focus away from new technologies and driving down costs, we can focus on making better initial hires and employee development. Cappelli says we can do that by:
If companies reinvent their recruiting processes by taking Cappelli’s suggestions, and if hiring teams start to look more closely at attitude over experience, what job skills should Recruiters pay attention to in order to improve their new hire retention rate?
Measuring for experience is easy. Every job description quantifies the number of years of experience the job supposedly requires. Do you have five years of experience as a Graphic Designer? Have you managed people in the past? These are easy questions to answer or screen for.
Ferreting out skills over experience is harder, but in today’s talent war context, Hiring Managers can’t afford to toss out candidates just because they have only three years of experience instead of five. Yet we all know that this still happens.
Screening for job skills over experience takes more work but it widens the candidate pool at a time when most Hiring Managers are scouring the earth for additional talent. Thankfully, with creative and marketing roles, interviewers can screen for high-quality work in the prior job through portfolios, known references, or other measures like social media follower counts.
Still, past behavior in these jobs are not necessarily predictors for future behavior at your organization. For example, a poor culture fit in your organization could negate the positive impact of the candidate’s work output.
Performance in one organization is also affected by how the team is structured. If the candidate consistently produced high-quality work in a past job, do you have similar tools and structures in place to help replicate that performance?
With these considerations in mind, what should you look for in a job candidate? Let’s turn to some world-renowned leaders to find out what criteria they use.
Berkshire Hathaway CEO and mega investor Warren Buffett looks for:
What do other business leaders have to say about the experience versus aptitude debate?
"Lots of people want to ride with you in the limo, but what you want is someone who will take the bus with you when the limo breaks down."
That quote has nothing to do with experience in fixing the bus; it’s about the employee’s attitude to stick with their boss even when the going gets tough.
In Leading Apple with Steve Jobs: Management Lessons from a Controversial Genius, the late computer and business wiz wrote:
"When you have really good people, you don't have to baby them. By expecting them to do great things, you can get them to do great things. A-plus players like to work together, and they don't like it if you tolerate B-grade work."
Jobs quote seems to express that he was more concerned about current on-the-job behaviors over what happened in the past.
Hiring teams can learn lessons from these leaders, as well as the prior research to change how they source and screen candidates. It’s a bit scary to think that you’d walk away from a work veteran and consider a newbie, but, really, it’s all about finding the right candidate.
To do this you need to ask the right questions.
Working behavioral questions into your interviewing process is an important way to measure past behaviors and outcomes.
Start by going back to the job description to determine the personality type that would fit best in the role. Think about the people in the department that the candidate will interact with and determine what traits would work well and which would rock the boat.
What corporate values should the candidate exhibit in their attitude and approach to the work?
Try to develop a candidate persona that fits the characteristics you’re seeking. Write down the attitudinal traits that fit the ideal candidate, such as:
Next, develop questions that will find out what makes the candidate tick. Develop questions to determine:
As you begin to form an idea of the perfect candidate attitude, work on a series of questions that get to the heart of the candidate’s core character.
Here are 20 questions to get you started:
Most of these questions aren’t appropriate for the first round of interviews. For example, if you’re asking about how the candidate feels they fit into corporate culture, they may not be able to answer that at the first meeting.
Try to ask questions that elicit an emotional response. Use your instincts to determine if the candidate is inventing their response or truly believes what they’re saying. Pass on candidates who won’t admit failure—every leader has failed. There have been lots of leaders who have even been fired on their way to the top.
Screening for experience is easy. But the science says screening for attitude will help you find a better long-term employee. Artisan Talent works closely with Hiring Managers to screen candidates for the best mix of attitude and experience in the creative fields. Talk to us about how our approach is different and more effective than our competitors.
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